Teresa N. Lopes

teresawyattlopes@gmail.com • (904) 923-4668
LinkedIn • Jacksonville, FL
Senior User Experience Designer

Dynamic and goal-oriented Senior UX Designer with extensive experience in user-centered design, research, and development.
Excel at enhancing customer engagement and satisfaction through innovative design solutions, as demonstrated by leading successful redesigns that significantly improved user interfaces and processes. Possess strong leadership capabilities, mentoring teams to foster culture of excellence and continuous improvement. Committed to advancing accessibility, demonstrated by establishing enterprise-wide programs aligning with highest compliance standards. Adept in employing blend of creative tools and methodologies to maintain product consistency and deliver high-impact user experiences.

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Areas of Expertise

Technical Proficiencies

Career Experience

Availity LLC, Jacksonville, FL
Senior User Experience Designer
2016 — 2024

Spearheaded user experience design initiatives for complex healthcare applications. Conducted user research and usability testing to inform design decisions. Developed wireframes, prototypes, and high-fidelity designs using industry-standard tools. Collaborated with cross-functional teams to implement user-centered design solutions. Championed accessibility, design system and innovation initiatives. Mentored junior designers to foster a culture of continuous improvement.

• Designed user research for new account application, increasing engagement by 135%.
• Reimagined user registration process, improving customer satisfaction by 60%.
• Orchestrated design effort to revamp claim entry experience, reducing entry time by 50%.
• Pioneered innovation initiative with AI/ML team to create new patient search experience.
• Established enterprise accessibility program focusing on WCAG 2.1 and 508 standards.
• Crafted consistent design language across products using Axure RP, Figma, and Adobe Creative Suite.
• Cultivated junior designers' skills, fostering innovation and continuous improvement within team.
• Instrumental in the creation of an enterprise design system to increase collaboration between teams

L3 Harris Technologies, Melbourne, FL
Lead UI Designer
2014 — 2016

Designed user interfaces for marketing websites and internal applications. Gathered requirements and conducted stakeholder interviews to inform project scoping. Collaborated with cross-functional teams to create wireframes and prototypes. Performed heuristic evaluations to improve usability. Developed web applications using various technologies and frameworks. Maintained visual design consistency across company digital properties.

• Created user experience for redesigned marketing website.
• Engineered first Tech Expo responsive website.
• Devised first internal news archive, meeting stakeholder and employee needs.
• Managed requirements gathering for marketing site translations.
• Fashioned visual interfaces, user flows, and mockups using user-centered design principles.
• Executed heuristic evaluations, suggesting usability improvements for web applications.
• Programmed web applications using SharePoint, XML, XSLT, JQuery, CSS, .NET, Bootstrap, and HTML5.
• Upheld visual design for L3 Harris marketing website and intranet.

Nemours Health System, Jacksonville, FL
UI Developer/Designer
2007 — 2014

Developed user interfaces for intranet sites, public-facing websites, and healthcare applications. Created prototypes and translated them into functional interfaces. Collaborated with IT and business teams to build storyboards and proof-of-concept mockups. Conducted usability testing and assisted in user acceptance testing. Designed interfaces using various programming languages and frameworks.

• Architected initial SharePoint intranet site and branding.
• Steered design effort for award-winning Nemours Mansion & Garden website.
• Constructed UI components for Let's Move campaign website for US White House.
• Transformed paper prototypes into functional interfaces using JavaScript, HTML, CSS, ExtJS, and JQuery.
• Generated prototypes using Adobe Creative Suite and InVision.
• Implemented interfaces for applications using ASP.NET, C#, JSP, and Java.
• Facilitated data integration and UI implementation with engineering team.
• Administered usability testing and supported user acceptance testing and reporting.

Additional Experience

Web Developer, General Dynamics - IT, Jacksonville, FL

Graphic Designer, Webs.com, Jacksonville, FL

Information Management Leadership Program Intern, General Electric - Financial Services, Shelton, CT

Education

Bachelor of Arts in Graphic Design
University of Notre Dame, Notre Dame, IN

Bachelor of Arts in Computer Applications
University of Notre Dame, Notre Dame, IN

Licenses & Certifications

NN/g Interaction Design & User Research Certification (UXC) | Level Access Accessibility Practitioner Certification

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